In December 2020, the company uncovered production had been suspended due to the coronavirus, and shipments would resume in 2021. Customer Service temporarily does not accept returns of damaged products.
Molfar established that the startup's co-founder and one of its investors were involved in another troubled project. Haptic feedback controllers manufacturer failed to deliver products to its customers or delivered them damaged. The pattern was similar: creating MVP, going to Kickstarter and finding investors, raising funds and smoothly winding down production. A background check on the project's owners, which Molfar analysts performed for one of the investors, helped avoid a repetition of the situation and financial losses.